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Track your
order
From our atelier at the Gold Souk, Deira, to your door. Enter your order number and the email you checked out with.
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Journey
Courier scans
Collect from
Delivery
Questions about this order?
Send us your order number and our team will check on it for you.
+971 54 247 7037 · support@yusufbhaifragrances.com
Delivery questions
Can't find what you need? Our team replies on WhatsApp during working hours.
When will I get a tracking number?
As soon as your order leaves us, we email a shipping confirmation with the courier name and tracking number. Tracking can take up to 24 hours to show its first scan.
My tracking hasn't updated
Parcels are usually scanned at each hub, but there can be quiet stretches while a shipment is in the air or clearing customs. If nothing has changed for several days, message us and we'll chase the courier.
Can I change my delivery address?
Contact us as quickly as possible. Before dispatch we can update it for you; after dispatch we'll ask the courier, though changes are at their discretion.
It says delivered but I don't have it
Check with neighbours, building reception or security first. If it still hasn't turned up, get in touch within 48 hours and we'll open a claim with the courier.